Performance Matters - Idea #7

Hold employees accountable for performance standards.

Define standards, establish a tracking system, provide a mechanism to measure staff performance daily , and provide staff with comparative feedback on how they are performing relative to standard and each other.

If performance is below standard it should be the employee’s responsibility to bring the matter and recommended solution to the manager/owner – it should not be the manager’s responsibility to police professionals or carry a stick.

Lacking the necessary performance tools that empower employees, the responsibility and burden rests with managers and owners. Performance begins with a process. How is your process and performance?

Bob

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Performance Builders