Performance Matters Matrix – Audit

Performance Auditing creates value by verifying whether intended performance is being achieved and testing whether performance remains relevant within a rapidly evolving market. Performance audits are the foundations for continuous performance improvement, new opportunities, and new beginnings. Each is a reality check.

Performance Audits are at the intersection of Informational value and trust enhancing results in the Performance Matrix. Audits provide evidence that performance expectation were operationally achieved. They validate whether business priorities, strategies, systems, processes, training, and management are performing effectively. Audits drive important questions...

• Did we do what we said we would do?
• Did we achieve what we said we would achieve?
• If yes, what were the keys to our success?
• If no, what were the seeds of our failure?
• Whether yes or no, what lessons did we learn?
• For whom did we create value; and for whom was value eroded?
• Whose trust was earned and whose was compromised?
• What performance expectations/standards need to be adjusted to remain relevant?

A Performance Audit moves management into considering matters of importance – marketing, competition, regulation, innovation, human resources, physical and financial resources, productivity, capacity, sustainability, and social responsibility.

The Audit is not just a compliance tool. It keeps Practices healthy, relevant, viable, and competitive. It creates opportunities for encouragement, mentoring, training, recognition, and reward.

Audits are all about setting the bar on Performance Standards. As Goldilocks found out, life is not comfortable when things are too big or too small. And so it is with standards. They need to be set just right.

When things are just right it’s time to market and grow…

All The Best!

Bob

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Performance Builders