Performance Matters Matrix – Standards

Performance Standards create value through information and build trust by respectfully establishing shared expectations pertaining to important matters of strategic value. 


Performance Standards set the bar for performance. Performance Standards provoke professionals rise to their potential. Performance Standards create superior Practices that grow profitably, serve their communities, and provide job security. 

The establishment of Performance Standards generally yields an exceptional return on investment – both long and short term. They represent low hanging fruit for all Practices.

Standards must not be arbitrary or exploitive. They should be well considered, objective, quantifiable, and defensible. In establishing Standards due consideration should be given to comparative benchmarked performance in other practices, competitive realities in local markets, evolving market trends, vision, strategic intent, resources, and past performance.

Performance Standards typically include both operational and financial metrics that are carefully aligned and fully integrated. A typical array of Performance Standards would include 15-20 strategically chosen metrics that provide management with a comprehensive perspective of operational performance. Each metric must have an owner. Matters of responsibility, control, authority, and accountability are critically important.

Standards are not to be taken lightly. If they are not right, they are wrong and the Practice ends up reinforcing that which it needs to change.. With Performance standards there is just one opportunity to get it right. Failure is not an option.

Without Performance Standards management cannot manage. Without Performance Standards management is not managing. Without Performance Standards superior performance is just a dream.

With Performance Standards established, attention turns to Performance Tracking – Taking control, making meaningful management decisions, and managing the service experience…

All The Best

Bob

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Performance Builders