Performance Matters Matrix - Financial Transformation Zone

The Financial Transformation Zone includes Scheduling, Charging, and Collecting. Together they define financial  performance and significantly influence matters Trust and Value.

At the intersection of Financial Value and Concern for Others, is Matrix Cell #7 – Scheduling. The scheduling of services simultaneously includes the management of staff related time / expense and revenue generating capacity.  Scheduling establishes internal and external expectations impacting relationships, productivity, quality, and outcomes. Management promises are enabled.

Charging, cell #8, occupies the space defined byFinancial Value and Integrity . Charging is transactional.  It documents a fair exchange of mutual value promised. It speaks to business and professional sustainability. It involves an  operational chain reaction involving the processes of contracting, fee setting, charge capture, coding  and bill submission. Management’s relevance or irrelevance is validated.

Cell #9, Collecting, is found at the intersection of Financial Value and Results. Financial value is evidenced and measured by revenue collected. What is collected sustains. What is not collected compromises business and professional survival and erodes ability to serve and grow. Management is rewarded.

That completes a brief overview of the 9 transformational zones. Each influences and is influenced by the others. Performance optimization is only achieved when performance exceeds the sum of the parts.

Each row of the Matrix represents a critical attribute of a stable, sustainable, and scalable business. 

The first row, cells 1-3, are about Leadership. “The first responsibility of a leader is to define reality” (Max DePree). 

The second row, cells 4-6, is about Partnership. “Friendship is essentially a partnership.” (Aristotle) 

The third row of the matrix, cells7-9, are about stewardship. “Well done is better than well said.” (Ben Franklin)

There is one more cell to consider – a tenth cell that occurs in a third dimension…

All The Best!

Bob

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Performance Builders