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A Performance Culture advances through a constant flow of timely measurement and information. Professionals, whether athletes, clinicians, or business people, depend on performance metrics to validate their achievement and to establish new performance goals. They excel because they train, compete, measure, and manage.
There are three types of metrics that are important to a Performance Culture – Leading, Loading, and Lagging indicators. Together they define reality and priorities.
Leading indicators are metrics that are predictive of future performance. They establish expectations and serve as an early warning system. They tend to be oriented toward marketing and sales activity and commitments.
Loading indicators measure resource consumption and service/product production. They provide information about work load and surplus capacity as it is being experienced. They are indicative of the load under which the system is operating.
Lagging indicators track the value of completed work and are commonly financially oriented. They access past performance but are unable to change that performance.
Taken together leading, loading, and lagging indicators provide rich performance perspective (past, present and future) that solicits and empowers strategic decisions to be made and actions to be taken.
A Performance Culture is recognized by a constellation of characteristics that contribute to competitive advantage and the attraction of top talent…
All The Best!
Bob
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