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The Effort of a Performance Culture is harnessed by Responsibilities. There are three core responsibilities – Responsiveness, Resource Efficiency, and Results Acceleration. These priorities are inherent to building Trust and delivering Value.
Responsiveness has both internal and external considerations – responsiveness amongst individuals within the practice team, and toward those serviced by the practice. Timely access, prompt attention, and considerate follow-up are hallmarks of responsiveness. Responsiveness has both Trust and Value considerations.
Resource Efficiency has primarily Value considerations. The conservative, efficient, and effective use of resources optimize financial performance and help ensure profitability, job security, and the sustainability of innovative services over time.
Results Acceleration propels the notion of performance outcomes into a new dimension. It’s not enough to just get good results today; but to also be able to continually make the appropriate decisions and take the necessary actions to reliably improve the capacity to achieve better results in less time with lower expense.
These priorities are Core Responsibilities of a performance culture. But, these priorities are not sufficient to motivate professionals. For that, something else is needed…
All The Best!
Bob
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